AI Call Care – Compliance FAQ

At AI Call Care, we’ve designed our platform with key privacy and communication standards in mind—like TCPA, CCPA, and GDPR. From built-in disclosures to smart scripting tools, we make it easier to create call flows that are thoughtful, respectful, and aligned with common compliance needs.

To support you further, we provide:

• A script builder powered by our Compliant Agent GPT
   
• Helpful guides on relevant call and data regulations
   
• Templates that include opt-out language, call recording notices, and more
   

Yes. Every call starts with a legally required recording disclosure, such as:

“This call may be monitored or recorded for quality assurance.”
This keeps you protected in all-party consent states like California, Florida, and Pennsylvania.

TCPA (Telephone Consumer Protection Act) regulates how businesses contact consumers.
We comply by:

• Only responding to inbound calls or opted-in contacts
   
• Including clear consent language when collecting info
   
• Adding opt-out language in all outbound texts/emails
   

CCPA (California Consumer Privacy Act) protects how businesses collect and use personal information.
AI Call Care:

• Tells callers what data is collected (name, phone, email)
   
• Shares that data only with you (the business they contacted)
   
• Honors all data access, deletion, and opt-out requests if required
   

No. Our system is 100% compliant and acts as your authorized call handler, just like a virtual receptionist.
You’re protected as long as:

• You display your privacy policy
   
• You follow fair communication practices
  We help with both.

Basic business-related contact info:

• First name, last name
   
• Phone number
   
• Email (if offered)
   
• Reason for calling
   
• Call recording + time stamp
  No sensitive personal info or payment data is collected unless requested by you.
   

All data is:

• Encrypted in transit and at rest
   
• Hosted on secure, U.S.-based servers
   
• Accessible only to authorized users via secure dashboards or email

Our standard service is not HIPAA-certified.
However, we offer custom secure handling for appointment-based medical use. Let us know your needs and we’ll match the right configuration.

Yes. We can include your:

• Custom disclaimers
   
• Legal terms
   
• State-specific policies
  Just send us your preferred script and we’ll integrate it.
   an answer to this item.