Information & Privacy Policy

📄 AI Call Care – Information & Privacy Policy

Effective Date: 7-25-25

At AI Call Care, we prioritize your privacy and are committed to protecting the information you share with us through our AI-powered virtual agent services. This policy explains how we collect, use, store, and protect your personal data.

When interacting with our virtual agents or submitting forms, we may collect:

• Full name
   
• Phone number
   
• Email address
   
• Business name
   
• Preferred contact method
   
• Service interests
   
• Audio call recordings and transcriptions (for training and quality assurance)
   

💡 Calls may be recorded for quality assurance and training purposes.
 

We use your information to:

• Respond to your inquiries
   
• Provide our answering and appointment scheduling services
   
• Improve service quality and user experience
   
• Send follow-up communications by phone, email, or SMS (with your consent)
   
• Analyze usage trends to enhance our AI systems
   

We collect and process your data based on one or more of the following:

• Your consent
   
• Legitimate business interests
   
• Contractual necessity
   
• Legal compliance
   

You may withdraw consent at any time by contacting us or opting out of communications.

By providing your contact information, you expressly consent to receive calls, SMS messages, and emails from AI Call Care and its representatives for service-related and promotional purposes.

🛑 You may opt out at any time by replying "STOP" to SMS, or by emailing us at [Insert Email].
 

We retain personal data only as long as necessary to fulfill our service commitments or comply with legal obligations. Call recordings are typically retained for up to 90 days unless longer retention is required.

We do not sell or rent your personal data. We may share it only with:

• Service providers assisting with business operations
   
• Law enforcement or regulators if required by law
   

All third parties must comply with strict data protection agreements.

We implement appropriate technical and organizational safeguards to protect your data, including:

• Encrypted communication protocols
   
• Access controls and authentication
   
• Routine system monitoring and audits
   

Depending on your location, you may have rights to:

• Access the data we hold about you
   
• Correct inaccurate information
   
• Request deletion of your data
   
• Object to processing or request restriction
   
• File a complaint with a regulatory authority
   

If you have questions or requests about this Privacy Policy, contact: Support@aicallcare.com

We may update this Privacy Policy from time to time. Please review it periodically. The "Last Updated" date will always indicate the most recent version.